All the Information You Need to Know
In today’s retail market, we believe honesty is the best policy. That’s why we designed the most generous, fair and transparent policy for our customers. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers.
If you have any questions, please contact our team at firstname.lastname@example.org
RETURNS AND REFUNDS POLICY
Not quite right?
If for any reason you need to exchange or return your order, please contact us within 7 days of receipt of your order. We will contact you if exchange is not possible due to availability. Please note, the item being returned must be unworn and unwashed. Postage relating to all exchange or return items will be your responsibility (unless faulty). Each item needs to be returned in an unused and re-saleable condition. In the unlikely scenario the wrong item is sent to you, please contact us within 7 days of receipt of order. We will contact you with our return address and once the product is returned, we will send the correct order immediately, as well as refunding the postage cost.
When to expect your order
We aim to send all of our items within 10 working days of order. This does not include weekends or postal time. You will be notified via email once your order is dispatched. During extremely busy times, it may take longer to dispatch. UK shipping usually takes 3-5 days and international shipping will take a little longer. All shipping is completed via Royal Mail.